Refund and Returns Policy

September 25, 20252025-09-25 11:37

Here’s a professional Refund & Returns Policy tailored for your travel website and business details. You can publish this directly on your site:

Refund & Returns Policy

Company Name: Optimus Wealth Resources
Website: www.tour-malaysia.com
Email: info@tour-malaysia.com
Phone: +6013 253 3173
Location: Kuala Lumpur, Malaysia

1. General Policy

At Optimus Wealth Resources, we value our customers and strive to provide the best possible travel and tour experiences in Malaysia. This Refund & Returns Policy explains how cancellations, refunds, and changes are handled for tours and bookings made through our website.

By booking with us, you agree to the terms outlined below.

2. Cancellations by Customers

  • Full Refund: Cancellations made 7 days or more before the scheduled tour date are eligible for a full refund.

  • Partial Refund: Cancellations made between 3 to 6 days before the scheduled tour date will be eligible for a 50% refund.

  • No Refund: Cancellations made less than 72 hours before the scheduled tour date are non-refundable.

3. No-Show Policy

  • Customers who fail to show up on the day of the tour without prior notice will not be eligible for a refund.

4. Cancellations by Company

In rare cases, if Optimus Wealth Resources cancels a tour due to unforeseen circumstances (e.g., extreme weather, natural disasters, government restrictions, or insufficient participants), customers will be offered:

  • A full refund, OR

  • An option to reschedule the tour to another available date.

5. Changes to Bookings

  • Requests to reschedule or modify bookings must be made at least 72 hours in advance.

  • Changes are subject to availability and may incur additional charges depending on the type of tour or package.

6. Refund Process

  • Approved refunds will be processed within 7–14 business days via the original payment method.

  • Any bank charges, transaction fees, or currency exchange differences will be borne by the customer.

7. Contact Us

For cancellations, refund requests, or further inquiries, please contact us:

📧 Email: info@tour-malaysia.com
📞 Phone/WhatsApp: +6013 253 3173
🏢 Office: Kuala Lumpur, Malaysia

We will be happy to assist you.

✅ This policy ensures trust, aligns with common Malaysian travel industry practices, and protects both your business and your customers.

Do you also want me to create a Terms & Conditions page for your website (covering booking rules, liability, payments, and traveler responsibilities)?