{"id":10575,"date":"2025-09-25T11:37:44","date_gmt":"2025-09-25T11:37:44","guid":{"rendered":"https:\/\/tour-malaysia.com\/?page_id=10575"},"modified":"2025-09-25T11:37:44","modified_gmt":"2025-09-25T11:37:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/tour-malaysia.com\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>Here\u2019s a professional <strong>Refund &amp; Returns Policy<\/strong> tailored for your travel website and business details. You can publish this directly on your site:<\/p>\r\n<hr \/>\r\n<h1>Refund &amp; Returns Policy<\/h1>\r\n<p><strong>Company Name:<\/strong> Optimus Wealth Resources<br \/><strong>Website:<\/strong> <a href=\"https:\/\/tour-malaysia.com\/ar\/\">www.tour-malaysia.com<\/a><br \/><strong>Email:<\/strong> <a href=\"mailto:info@tour-malaysia.com\">info@tour-malaysia.com<\/a><br \/><strong>Phone:<\/strong> +6013 253 3173<br \/><strong>Location:<\/strong> Kuala Lumpur, Malaysia<\/p>\r\n<hr \/>\r\n<h2>1. General Policy<\/h2>\r\n<p>At <strong>Optimus Wealth Resources<\/strong>, we value our customers and strive to provide the best possible travel and tour experiences in Malaysia. This Refund &amp; Returns Policy explains how cancellations, refunds, and changes are handled for tours and bookings made through our website.<\/p>\r\n<p>By booking with us, you agree to the terms outlined below.<\/p>\r\n<hr \/>\r\n<h2>2. Cancellations by Customers<\/h2>\r\n<ul>\r\n<li>\r\n<p><strong>Full Refund:<\/strong> Cancellations made <strong>7 days or more<\/strong> before the scheduled tour date are eligible for a full refund.<\/p>\r\n<\/li>\r\n<li>\r\n<p><strong>Partial Refund:<\/strong> Cancellations made between <strong>3 to 6 days<\/strong> before the scheduled tour date will be eligible for a <strong>50% refund<\/strong>.<\/p>\r\n<\/li>\r\n<li>\r\n<p><strong>No Refund:<\/strong> Cancellations made <strong>less than 72 hours<\/strong> before the scheduled tour date are <strong>non-refundable<\/strong>.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>3. No-Show Policy<\/h2>\r\n<ul>\r\n<li>\r\n<p>Customers who fail to show up on the day of the tour without prior notice will not be eligible for a refund.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>4. Cancellations by Company<\/h2>\r\n<p>In rare cases, if <strong>Optimus Wealth Resources<\/strong> cancels a tour due to unforeseen circumstances (e.g., extreme weather, natural disasters, government restrictions, or insufficient participants), customers will be offered:<\/p>\r\n<ul>\r\n<li>\r\n<p>A <strong>full refund<\/strong>, OR<\/p>\r\n<\/li>\r\n<li>\r\n<p>An option to <strong>reschedule<\/strong> the tour to another available date.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>5. Changes to Bookings<\/h2>\r\n<ul>\r\n<li>\r\n<p>Requests to reschedule or modify bookings must be made <strong>at least 72 hours in advance<\/strong>.<\/p>\r\n<\/li>\r\n<li>\r\n<p>Changes are subject to availability and may incur additional charges depending on the type of tour or package.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>6. Refund Process<\/h2>\r\n<ul>\r\n<li>\r\n<p>Approved refunds will be processed within <strong>7\u201314 business days<\/strong> via the original payment method.<\/p>\r\n<\/li>\r\n<li>\r\n<p>Any bank charges, transaction fees, or currency exchange differences will be borne by the customer.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>7. Contact Us<\/h2>\r\n<p>For cancellations, refund requests, or further inquiries, please contact us:<\/p>\r\n<p>\ud83d\udce7 <strong>Email:<\/strong> <a href=\"mailto:info@tour-malaysia.com\">info@tour-malaysia.com<\/a><br \/>\ud83d\udcde <strong>Phone\/WhatsApp:<\/strong> +6013 253 3173<br \/>\ud83c\udfe2 <strong>Office:<\/strong> Kuala Lumpur, Malaysia<\/p>\r\n<p>We will be happy to assist you.<\/p>\r\n<hr \/>\r\n<p>\u2705 This policy ensures trust, aligns with common Malaysian travel industry practices, and protects both your business and your customers.<\/p>\r\n<p>Do you also want me to create a <strong>Terms &amp; Conditions page<\/strong> for your website (covering booking rules, liability, payments, and traveler responsibilities)?<\/p>","protected":false},"excerpt":{"rendered":"<p>Here\u2019s a professional Refund &amp; Returns Policy tailored for your travel website and business details. You can publish this directly on your site: Refund &amp; Returns Policy Company Name: Optimus Wealth ResourcesWebsite: www.tour-malaysia.comEmail: info@tour-malaysia.comPhone: +6013 253 3173Location: Kuala Lumpur, Malaysia 1. General Policy At Optimus Wealth Resources, we value our customers and strive to provide [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"false":[],"class_list":["post-10575","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/pages\/10575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/comments?post=10575"}],"version-history":[{"count":2,"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/pages\/10575\/revisions"}],"predecessor-version":[{"id":10822,"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/pages\/10575\/revisions\/10822"}],"wp:attachment":[{"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/media?parent=10575"}],"wp:term":[{"taxonomy":"trip_tag","embeddable":true,"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/false?post=10575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}