{"id":10575,"date":"2025-09-25T11:37:44","date_gmt":"2025-09-25T11:37:44","guid":{"rendered":"https:\/\/tour-malaysia.com\/?page_id=10575"},"modified":"2025-09-25T11:37:44","modified_gmt":"2025-09-25T11:37:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/tour-malaysia.com\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>Here\u2019s a professional <strong>Refund &amp; Returns Policy<\/strong> tailored for your travel website and business details. You can publish this directly on your site:<\/p>\r\n<hr \/>\r\n<h1>Refund &amp; Returns Policy<\/h1>\r\n<p><strong>Company Name:<\/strong> Optimus Wealth Resources<br \/><strong>Website:<\/strong> <a href=\"https:\/\/tour-malaysia.com\/ar\/\">www.tour-malaysia.com<\/a><br \/><strong>Email:<\/strong> <a href=\"mailto:info@tour-malaysia.com\">info@tour-malaysia.com<\/a><br \/><strong>Phone:<\/strong> +6013 253 3173<br \/><strong>Location:<\/strong> Kuala Lumpur, Malaysia<\/p>\r\n<hr \/>\r\n<h2>1. General Policy<\/h2>\r\n<p>At <strong>Optimus Wealth Resources<\/strong>, we value our customers and strive to provide the best possible travel and tour experiences in Malaysia. This Refund &amp; Returns Policy explains how cancellations, refunds, and changes are handled for tours and bookings made through our website.<\/p>\r\n<p>By booking with us, you agree to the terms outlined below.<\/p>\r\n<hr \/>\r\n<h2>2. Cancellations by Customers<\/h2>\r\n<ul>\r\n<li>\r\n<p><strong>Full Refund:<\/strong> Cancellations made <strong>7 days or more<\/strong> before the scheduled tour date are eligible for a full refund.<\/p>\r\n<\/li>\r\n<li>\r\n<p><strong>Partial Refund:<\/strong> Cancellations made between <strong>3 to 6 days<\/strong> before the scheduled tour date will be eligible for a <strong>50% refund<\/strong>.<\/p>\r\n<\/li>\r\n<li>\r\n<p><strong>No Refund:<\/strong> Cancellations made <strong>less than 72 hours<\/strong> before the scheduled tour date are <strong>non-refundable<\/strong>.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>3. No-Show Policy<\/h2>\r\n<ul>\r\n<li>\r\n<p>Customers who fail to show up on the day of the tour without prior notice will not be eligible for a refund.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>4. Cancellations by Company<\/h2>\r\n<p>In rare cases, if <strong>Optimus Wealth Resources<\/strong> cancels a tour due to unforeseen circumstances (e.g., extreme weather, natural disasters, government restrictions, or insufficient participants), customers will be offered:<\/p>\r\n<ul>\r\n<li>\r\n<p>A <strong>full refund<\/strong>, OR<\/p>\r\n<\/li>\r\n<li>\r\n<p>An option to <strong>reschedule<\/strong> the tour to another available date.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>5. Changes to Bookings<\/h2>\r\n<ul>\r\n<li>\r\n<p>Requests to reschedule or modify bookings must be made <strong>at least 72 hours in advance<\/strong>.<\/p>\r\n<\/li>\r\n<li>\r\n<p>Changes are subject to availability and may incur additional charges depending on the type of tour or package.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>6. Refund Process<\/h2>\r\n<ul>\r\n<li>\r\n<p>Approved refunds will be processed within <strong>7\u201314 business days<\/strong> via the original payment method.<\/p>\r\n<\/li>\r\n<li>\r\n<p>Any bank charges, transaction fees, or currency exchange differences will be borne by the customer.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>7. Contact Us<\/h2>\r\n<p>For cancellations, refund requests, or further inquiries, please contact us:<\/p>\r\n<p>\ud83d\udce7 <strong>Email:<\/strong> <a href=\"mailto:info@tour-malaysia.com\">info@tour-malaysia.com<\/a><br \/>\ud83d\udcde <strong>Phone\/WhatsApp:<\/strong> +6013 253 3173<br \/>\ud83c\udfe2 <strong>Office:<\/strong> Kuala Lumpur, Malaysia<\/p>\r\n<p>We will be happy to assist you.<\/p>\r\n<hr \/>\r\n<p>\u2705 This policy ensures trust, aligns with common Malaysian travel industry practices, and protects both your business and your customers.<\/p>\r\n<p>Do you also want me to create a <strong>Terms &amp; Conditions page<\/strong> for your website (covering booking rules, liability, payments, and traveler responsibilities)?<\/p>\r\n\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>Here\u2019s a professional Refund &amp; Returns Policy tailored for your travel website and business details. You can publish this directly on your site: Refund &amp; Returns Policy Company Name: Optimus Wealth ResourcesWebsite: www.tour-malaysia.comEmail: info@tour-malaysia.comPhone: +6013 253 3173Location: Kuala Lumpur, Malaysia 1. General Policy At Optimus Wealth Resources, we value our customers and strive to provide [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-10575","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund and Returns Policy - Malaysia Tour car Packages | Private Tours &amp; Transfers family 2026<\/title>\n<meta name=\"description\" content=\"Refund and Returns Policy\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tour-malaysia.com\/ar\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:description\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tour-malaysia.com\/ar\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Malaysia Tour car Packages | Private Tours &amp; Transfers family 2026\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631\" \/>\n\t<meta name=\"twitter:data1\" content=\"\u062f\u0642\u064a\u0642\u062a\u0627\u0646\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tour-malaysia.com\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/tour-malaysia.com\\\/refund_returns\\\/\",\"name\":\"Refund and Returns Policy - Malaysia Tour car Packages | Private Tours &amp; Transfers family 2026\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tour-malaysia.com\\\/#website\"},\"datePublished\":\"2025-09-25T11:37:44+00:00\",\"description\":\"Refund and Returns Policy\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/tour-malaysia.com\\\/refund_returns\\\/#breadcrumb\"},\"inLanguage\":\"ar\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tour-malaysia.com\\\/refund_returns\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/tour-malaysia.com\\\/refund_returns\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/tour-malaysia.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund and Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tour-malaysia.com\\\/#website\",\"url\":\"https:\\\/\\\/tour-malaysia.com\\\/\",\"name\":\"Malaysia Tour Packages and transportation cars\",\"description\":\"Affordable Malaysia Tour Packages | Private Airport Transfers 2026\",\"publisher\":{\"@id\":\"https:\\\/\\\/tour-malaysia.com\\\/#organization\"},\"alternateName\":\"Tour Malaysia Travel & Holiday Packages & Adventure Holidays\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/tour-malaysia.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ar\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/tour-malaysia.com\\\/#organization\",\"name\":\"Malaysia Tour Packages and transportation cars\",\"url\":\"https:\\\/\\\/tour-malaysia.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\\\/\\\/tour-malaysia.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/tour-malaysia.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/optimus-homepage-logo.png\",\"contentUrl\":\"https:\\\/\\\/tour-malaysia.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/optimus-homepage-logo.png\",\"width\":1113,\"height\":332,\"caption\":\"Malaysia Tour Packages and transportation cars\"},\"image\":{\"@id\":\"https:\\\/\\\/tour-malaysia.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Refund and Returns Policy - Malaysia Tour car Packages | Private Tours &amp; Transfers family 2026","description":"Refund and Returns Policy","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/tour-malaysia.com\/ar\/refund_returns\/","og_locale":"ar_AR","og_type":"article","og_title":"Refund and Returns Policy","og_description":"Refund and Returns Policy","og_url":"https:\/\/tour-malaysia.com\/ar\/refund_returns\/","og_site_name":"Malaysia Tour car Packages | Private Tours &amp; Transfers family 2026","twitter_card":"summary_large_image","twitter_misc":{"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631":"\u062f\u0642\u064a\u0642\u062a\u0627\u0646"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/tour-malaysia.com\/refund_returns\/","url":"https:\/\/tour-malaysia.com\/refund_returns\/","name":"Refund and Returns Policy - Malaysia Tour car Packages | Private Tours &amp; Transfers family 2026","isPartOf":{"@id":"https:\/\/tour-malaysia.com\/#website"},"datePublished":"2025-09-25T11:37:44+00:00","description":"Refund and Returns Policy","breadcrumb":{"@id":"https:\/\/tour-malaysia.com\/refund_returns\/#breadcrumb"},"inLanguage":"ar","potentialAction":[{"@type":"ReadAction","target":["https:\/\/tour-malaysia.com\/refund_returns\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/tour-malaysia.com\/refund_returns\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/tour-malaysia.com\/"},{"@type":"ListItem","position":2,"name":"Refund and Returns Policy"}]},{"@type":"WebSite","@id":"https:\/\/tour-malaysia.com\/#website","url":"https:\/\/tour-malaysia.com\/","name":"Malaysia Tour Packages and transportation cars","description":"Affordable Malaysia Tour Packages | Private Airport Transfers 2026","publisher":{"@id":"https:\/\/tour-malaysia.com\/#organization"},"alternateName":"Tour Malaysia Travel & Holiday Packages & Adventure Holidays","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/tour-malaysia.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ar"},{"@type":"Organization","@id":"https:\/\/tour-malaysia.com\/#organization","name":"Malaysia Tour Packages and transportation cars","url":"https:\/\/tour-malaysia.com\/","logo":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/tour-malaysia.com\/#\/schema\/logo\/image\/","url":"https:\/\/tour-malaysia.com\/wp-content\/uploads\/2025\/04\/optimus-homepage-logo.png","contentUrl":"https:\/\/tour-malaysia.com\/wp-content\/uploads\/2025\/04\/optimus-homepage-logo.png","width":1113,"height":332,"caption":"Malaysia Tour Packages and transportation cars"},"image":{"@id":"https:\/\/tour-malaysia.com\/#\/schema\/logo\/image\/"}}]}},"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/pages\/10575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/comments?post=10575"}],"version-history":[{"count":2,"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/pages\/10575\/revisions"}],"predecessor-version":[{"id":10822,"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/pages\/10575\/revisions\/10822"}],"wp:attachment":[{"href":"https:\/\/tour-malaysia.com\/ar\/wp-json\/wp\/v2\/media?parent=10575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}